Welcome to Zeroavia Global Private Limited Return & Refund Policy. This policy is designed to ensure that you have a smooth and trouble-free shopping experience with us. We encourage you to read through this policy carefully, as it explains the procedures and conditions for returning items and requesting refunds on our website. 
 

By using our site and making a purchase, you agree to the terms outlined in this Return & Refund Policy. 
 

Eligibility for Refunds 
 

To be considered for a refund, the following criteria must be met: 
 

• Products need to be sent back in their initial packaging. 
• All tags must remain attached to the item. 
• The product should be unused and in its original condition. 
• Refunds will typically be processed within 5-7 business days after we receive the returned item and complete our inspection. 

How to Return an Item 
 

Begin your return process by contacting our support representatives. You will need to provide your order number, details about the reason for your return, and any relevant supporting documentation. Please also include your contact information in case we need to follow up. For a successful return, items should remain unused, with tags and packaging unaltered. 
 

Refund Processing 
 

Refunds are issued to the original payment source within 5-7 business days after the returned product is received and checked. 
 

Partial Refunds 
 

In some cases, we may issue partial refunds if the returned product has minor damages or missing components, based on the evaluation of the returned item. 
 

Shipping Fees 
 

Be advised that shipping charges cannot be refunded unless the return is due to a mistake made by us. Unfortunately, we are unable to reimburse any shipping costs related to the return. 
 

Refund Exemptions 
 

Refunds are unavailable in the situations outlined below: 
 

• Digital products such as e-books or software that have been accessed or downloaded. 
• Custom products that were made specifically for you, unless they are damaged or incorrectly packaged upon arrival. 
• Items returned without the original packaging or tags. 
• Products that show signs of excessive use or wear beyond what is necessary for inspection. 
• If any exceptions to this policy apply, they will be clearly stated at the time of purchase. 

We appreciate your understanding of our Return & Refund Policy. Our primary goal is to offer a transparent, straightforward shopping experience. If you have any questions or require assistance, please contact our customer service team at zeroaviaglobalpvtltd@gmail.com. We are here to help!